It is my mission to provide you with the highest quality of skincare products and body care products with your services. In the event you purchase any of the products at Ukiyo Beauty & Ink for home use and find them to be defective. I will exchange any products within 14 days of purchase, provided a receipt is present. Unfortunately I cannot provide cash refund for returned products. Instead a store credit will be provided for any returned products to be used on any other products or service